Gameloft has issued a response to the issue:
We recently learned that some customers who wanted to download our game, The Adventures of Tintin, on the Android Market didn’t receive the correct version for their phone or tablet. Specifically, those who have the Ice Cream Sandwich OS installed on their device were getting the 2D version of the game instead of the 3D version.
In addition, there were some devices that we wanted to black list from downloading any version of the game because it wasn’t optimised (or simply not compatible) for those devices. However, due to an error in the black list submission process, some customers were still able to download the 2D version.
We are already working on solutions for everyone affected by this. Those whose devices are listed below need not worry; an update will be made available soon that will let them play the optimal 3D version of the game for their phone or tablet. Those whose devices are not listed below can receive a full refund by contacting support@gameloft.com. Just provide us with the Google Order Number of the purchase (you can find this on your email receipt or by checking your Google Wallet:http://bit.ly/sx9X07).
We apologize for any inconvenience to our customers.
The company has also said that it is separating the 2D & 3D versions into two different entries in the Android Market:
[This is] to ensure there is no longer confusion between which version of the game you might be getting (this will include screenshots and video to match each version). People who have the 2D version and who want to be reimbursed (even if they have a low-end phone) can contact us.
